The British Standards Institute introduced a nattily named new standard, ‘BS ISO 27500 The Human Centred Organisation – Rationale and General Principles’ in March 2016. This standard has built upon an earlier standard on human-centred design and development which concentrated on systems and products. Such has been the success in adopting these principles that the Institute suggests that the same could and should be related to organisations. (https://www.iso.org/standard/64239.html)
What’s it all about?
The award winning design firm IDEO have spent time formalising the approach and here is how they describe it: “Human-centred design is a creative approach to problem solving … it’s a process that starts with the people you’re designing for and ends with new solutions that are tailor made to suit their needs.” (Find out more at http://www.designkit.org/)
There are seven given principles that characterise a human-centred organisation:
- Uniqueness – celebrate differences in employees rather than see them as a problem.
- Accessibility and usability – ensure employees and customers can easily access and use systems, products and services.
- Recognise that an organisation’s people are part of a wider system made up of various elements.
- Pro-actively prioritise health, safety and the wellbeing of employees.
- Value employees and create a meaningful environment.
- Ensure open and effective communication – especially when difficult decision have to be made.
- Be responsible – behave ethically.
In summary – keeping people at the core of design and involving them throughout the process of change and innovation gives an organisation the competitive edge.
Talk to, LISTEN to, and value the input of your employees and make them a central part of the solution not the problem.
Solutions and employee engagement in one hit – sounds like an ergonomics no brainer to us!
What do you think?
Another short blog but we like it this way.